Breadbox Shipping Lines, founded in 2001, offers a variety of liner and parcel services to/from West Africa as well as West Africa Coastal. Breadbox is a young and dynamic shipping company and can be considered a "West Africa specialist" in providing creative and alternative shipping options to its clients. With the head office in The Netherlands, regional office in Dakar and an excellent and dedicated network of agents along the coast Breadbox maintains close relationships with her clients and follows vessel movements and operations tightly.

For more information about Breadbox please visit www.Breadbox-Shipping.com.

QMS founded in January 2009 and based in Schiedam (The Netherlands) is part of the Breadbox Shipping Group (www.Breadbox-Shipping.com). QMS is responsible for the full ship management of Breadbox owned vessels. 

As such QMS is managing a small fleet of MPP and Coastal vessels active in Breadbox’s parcel and liner services to/from West Africa. It is the intention of the group to further invest in suitable MPP tonnage to support the growth of the group’s activities.

Bedrijfscultuur Breadbox/QMS:

Client experience is everything, the rest will follow automatically….
What does a high level of client experience for Breadbox mean and how do we achieve this?

A high level of client experience means basically that the client will consider it in general a pleasure to work with Breadbox throughout all layers of the organization (reception desk – operations – accounting – Line Management - Chartering).

The Client should feel:
o That we are at all times available for our clients
o That we are at all times open minded towards their comments / complaints / suggestions/feedback and that these are valued.
o A high level of respect for who and what they are and what they have achieved.
o We do all in our power NOT to disappoint them.
o We solve any possible problem in an outstanding matter.
o Amazed for the extent we are willing to go, to make it possible for them.

We achieve this by simply maintaining a fanatic, ‘laser like’ focus on servicing our client in the best possible manner:
o Intensive client contact (on all levels within the organization)
o To have a total and complete knowledge about our clients, their market, market circumstances and their shipping needs to be always “spot on”…
o Willingness (actually we should be passionate) to give the client a substantially better ‘client experience’ than any of our competition (easy to say, not easy to do..).
o We are willing to make large investments (eventually jointly) for any specific client to service them long term.

In general we should earn our clients respect by the way we are, how we work and what we achieve.

Client experience is everything so keep your eye on the ball at all times..!

In this perspective, we demand our employees to score high on the following aspects:
- high level of client experience
- high level of knowledge & skills
- high contribution to the growth/development and im-provement of Breadbox activities
- General involvement with the company Breadbox and her mission and vision
- High contribution to a pleasant work atmosphere, constructive interaction with colleagues & team player